Frequently Asked Questions (FAQs)

1. What is Polarsci Medical?

Polarsci Medical was established in 2023 and we are a group of young and energetic people. “Polar” is similar to the pronunciation “talent Scout” in Chinese language, and there is an old saying “Talents are everywhere, however seldom can they be recognized”. We named our company as “Polarsci” to symbolize our mission to provide excellent products in scientific and medical instruments for our customers. . Our mission is “Empowering Healthcare Through Innovation”.
2. How do I contact customer support?
You can reach our customer support team by We’re here to assist you with any questions or concerns.
3. How do I place an order?
To place an order, simply If you encounter any issues, contact our customer support for assistance.
4. What payment methods do you accept?
We accept T/T,L/C,PayPal, etc. Ensure your preferred method is available before completing your purchase.
5. How can I track my order?
Once your order is processed, you will receive a tracking number via email. You can use this number to track the status of your shipment on our website or the carrier’s site.
6. Do you ship internationally?
Yes, we offer international shipping. Shipping costs and delivery times vary depending on your location. 
7. How can I collaborate with Polarsci Medical?
For collaboration inquiries, please refer to We welcome collaboration and look forward to hearing from you.